Sales Policy

Effective Date: February 25, 2025

At Celsonali, we are committed to providing our customers with high-quality furniture and home decor items. To ensure a smooth and transparent shopping experience, we’ve outlined our Sales Policy below. By shopping with us, you agree to the terms and conditions set forth.

1. Product Availability

  • We make every effort to ensure that the items listed on our website are available for purchase. However, inventory can fluctuate based on demand, so we cannot guarantee that all products will be in stock at the time of order.
  • If an item you’ve ordered is out of stock, we will notify you immediately and offer an alternative solution, such as a backorder option or a refund.

2. Pricing and Promotions

  • All prices listed on our website are in USD (United States Dollars) and include applicable taxes, unless otherwise stated.
  • Prices are subject to change without prior notice. However, once your order is confirmed and payment is processed, the price at the time of purchase will be honored.
  • Special promotions, discounts, and offers may apply during certain periods. If you have a valid promo code, be sure to apply it at checkout to receive the discount. Please note that promotions and discounts may not be combined with other offers unless specifically stated.

3. Ordering Process

  • When you place an order with Celsonali, you will receive an order confirmation email with all the details of your purchase, including your order number, items purchased, and the total cost.
  • All orders are subject to approval and availability. In certain cases, we may need to verify your payment information before proceeding with the order.
  • Celsonali reserves the right to cancel any order due to pricing errors or other unforeseen circumstances.

4. Payment Terms

  • Celsonali accepts a variety of payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and bank transfers (for large or special orders).
  • Full payment is required at the time of order placement for all products, including custom-made items or special orders.
  • By providing your payment details, you authorize Celsonali to charge your chosen payment method for the total amount of your order, including taxes, shipping, and handling charges.

5. Sales Tax

  • Sales tax will be applied to orders based on the delivery address and applicable local tax rates.
  • The total amount of sales tax will be displayed during checkout, and you will be able to review the total amount before finalizing your purchase.

6. Order Cancellations

  • Orders may be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations may not be possible, as your order may have already been processed or shipped.
  • To cancel an order, please contact Celsonali immediately via info@celsonali.com or call us at (641) 774-4786.

7. Shipping and Delivery

  • Celsonali offers various shipping methods depending on the size and location of the order. The cost of shipping will be calculated during checkout.
  • Delivery times vary depending on the shipping method, product availability, and destination. Custom or large furniture items may take longer to deliver. We will provide you with an estimated delivery time at checkout.
  • Tracking information will be provided once your order has been shipped.

8. Returns and Refunds

  • Celsonali offers a 30-day return policy for most items (with some exceptions). For full details, please refer to our Refund and Returns Policy.
  • If you receive a defective or incorrect item, please contact us immediately, and we will arrange for a return or replacement.

9. Warranty

  • Some products sold by Celsonali may come with a manufacturer’s warranty. Please review the product details on our website for specific warranty information related to the items you purchase.
  • Warranty claims should be directed to Celsonali or the manufacturer, depending on the nature of the claim.

10. Customer Support

  • If you have any questions about your order, product availability, shipping, or any other inquiries, please don’t hesitate to reach out to our customer support team.
  • Email: info@celsonali.com
  • Phone: (641) 774-4786